Privacy Policy
Last Updated: March 15, 2025
At crenatiora, we understand that your privacy matters. This policy explains how we collect,
use, and protect your personal information when you use our financial analysis services.
We're committed to transparency and giving you control over your data.
Information We Collect
When you engage with our financial analysis services, we collect information that helps
us provide better business insights and support. This includes both information you
directly provide and data we gather through your use of our services.
Information You Provide Directly
- Contact Information: Your name, email address, phone number, and business address
- Business Details: Company name, industry sector, business size, and operational information
- Financial Data: Revenue figures, expense categories, cash flow information, and other financial metrics you share for analysis
- Account Information: Login credentials, preferences, and communication settings
- Communication Records: Messages, feedback, and support requests you send to us
Information We Collect Automatically
Our systems automatically gather certain technical information to improve service
delivery and security. This includes your IP address, browser type, device information,
and how you interact with our platform. We use cookies and similar technologies to
remember your preferences and provide a smoother experience.
How We Use Your Information
We use your information to deliver the financial analysis services you've requested and
to continuously improve our offerings. Every piece of data serves a specific purpose in
helping you make better business decisions.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Providing financial analysis services | Business and financial information | Contract performance |
| Account management and support | Contact details and communication history | Contract performance |
| Service improvement and development | Usage data and feedback | Legitimate interest |
| Security and fraud prevention | Technical information and access logs | Legitimate interest |
| Legal compliance | All relevant personal data | Legal obligation |
We never use your financial data for purposes beyond what's necessary to provide our
services. Your business information remains confidential and is only accessed by
authorized team members who need it to complete your analysis.
Data Sharing and Disclosure
We maintain strict controls over who can access your information. We don't sell or rent
your personal data to third parties. However, there are specific circumstances where we
may share information to provide our services or meet legal requirements.
Service Providers
We work with trusted partners who help us deliver our services, such as cloud hosting
providers, payment processors, and communication platforms. These providers only
receive the minimum information necessary to perform their specific functions and are
bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, regulation, or legal process. This
includes responding to court orders, government investigations, or regulatory
inquiries. In such cases, we'll notify you unless prohibited by law.
Business Transitions
If crenatiora is acquired, merged, or undergoes a similar business transition, your
information may be transferred to the new entity. We'll provide notice and ensure the
new organization maintains equivalent privacy protections.
Data Security
Your Data Protection is Our Priority
We implement multiple layers of security to protect your sensitive business information. Our approach combines technical safeguards, operational procedures, and regular monitoring to maintain the highest security standards.
Our security measures include firewalls, intrusion detection systems, regular software
updates, and employee training programs. We also maintain incident response procedures
to quickly address any potential security concerns.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal
information. We're committed to helping you exercise these rights and maintaining
transparency about how your data is handled.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this in a clear, accessible format within 30 days.
Correct Information
If you notice inaccuracies in your personal data, you can request corrections. We'll update our records promptly and notify relevant third parties if necessary.
Delete Information
You can request deletion of your personal information, subject to our legal obligations and legitimate business needs for record keeping.
Data Portability
You can request your data in a structured, commonly used format that allows you to transfer it to another service provider.
Restrict Processing
In certain circumstances, you can ask us to limit how we use your personal information while maintaining your account and service access.
Withdraw Consent
Where we rely on your consent for processing, you can withdraw it at any time. This won't affect processing that occurred before withdrawal.
To exercise any of these rights, contact us using the information provided below. We'll
respond within the timeframes required by Australian privacy law and work with you to
address your concerns.
Data Retention
We keep your information only as long as necessary for the purposes described in this
policy. Retention periods depend on the type of information and the reasons we
collected it.
Active Account Data
While your account is active, we maintain your profile information, preferences, and
service history to provide ongoing support and improve our offerings. You can update or
delete much of this information directly through your account settings.
Financial Analysis Records
We retain financial analysis reports and related data for seven years after service
completion, which aligns with standard business record-keeping practices and potential
tax or audit requirements.
Communication Records
Support communications and correspondence are kept for three years to help resolve
future questions and improve our service quality. Marketing communications are retained
until you opt out or we determine they're no longer relevant.
Automatic Deletion
After retention periods expire, data is automatically deleted from our systems unless
longer retention is required by law. We also conduct regular reviews to identify and
remove information that's no longer needed.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform.
These small files help us remember your preferences, analyze usage patterns, and
provide personalized features.
Essential Cookies
Some cookies are necessary for our services to function properly. These include session
cookies that keep you logged in and security cookies that protect against fraud. You
cannot opt out of essential cookies while using our services.
Performance and Analytics
We use analytics cookies to understand how visitors use our site and identify areas for
improvement. This information is aggregated and doesn't identify individual users. You
can disable these cookies in your browser settings without affecting core
functionality.
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie
management tool. Keep in mind that disabling certain cookies may limit some features of
our service.
International Data Transfers
While our primary operations are based in Australia, some of our service providers and
technology partners operate internationally. When we transfer your data outside
Australia, we ensure appropriate safeguards are in place.
All international transfers comply with Australian Privacy Principles and include
contractual protections that require the same level of data protection you'd receive in
Australia. We regularly review these arrangements to ensure ongoing compliance.
If you have concerns about international data transfers, please contact us. We can
provide additional information about specific safeguards and may be able to accommodate
preferences for data localization in certain circumstances.
Children's Privacy
Our financial analysis services are designed for business use and are not intended for
individuals under 18 years of age. We do not knowingly collect personal information
from children.
If we learn that we've collected information from someone under 18, we'll take
immediate steps to delete that data. If you believe we may have inadvertently collected
information from a minor, please contact us right away.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices,
technology, and legal requirements. When we make significant changes, we'll notify you
through email or prominent notices on our platform.
Minor updates that don't materially affect your rights may be posted without separate
notification. We encourage you to review this policy periodically to stay informed
about how we protect your information.
The "Last Updated" date at the top of this policy indicates when it was most recently
revised. Continued use of our services after policy changes indicates your acceptance
of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy
rights, we're here to help. Privacy Officer crenatiora 2 Smith St, Darwin
City NT 0800, Australia Email: support@crenatiora.com
Phone: +61283472896 We aim to respond to all privacy inquiries within
48 hours and will work with you to address any concerns about how your information is
handled.